Tiger (tigerzahn) wrote in waldenbooks,

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"Title? What's that?"

Raise your hand here if you've had a customer call, begin to describe a book, sans title, and then ask for your manager because you're 'too new' since you have no clue as to what book she was looking for other than she saw it on a TV show and thought it looked interesting.


Can't be that interesting if you can't at least remember the title...saying it has a picture of fudge in it and it's by Rachel Ray doesn't do crap other than tell me it's in the cooking section and Miss Ray likes fudge. Upside, my co-worker didn't know the book either. xD

The above statement also goes to the fact if you've ever had a customer come in/call saying "I don't know the title, but I saw it on -insert show here-! Do you have it? It's new/old!".

Uhh....I watch shows that involve mind rotting violence and that ain't happening on Oprah.


Dear Parents,

Kiosk workers are not your complimentary mall babysitters!

We are not going to watch your kids while you duck into a random store. Not even if you ask us.

Coincidentally, if your kid takes our merchandise without paying, then you should chase them down instead of informing us and then continue to read the back of a calendar while we run after the brats.

We will sell your kids for slave labor and/or to a zoo as emergency food substitute.

Teach 'em some respect, you jerks!

It's January and we're fed up. Next time we call security and perhaps child services.


A random employee whom was taught better.


Last Venty Rant thing: I'm all for people using their discounts. Totally for it. Just. Not. All. At. Once... *dead* Are you really so cheap as to use five different things at once?! It costs less than twenty-bucks! I'm the kind of person whom takes the time to make sure everything is entered correctly and some customers take offense to that when I'm trying to arrange everything for the best discount and so I don't have to void things afterwards for not being able to do a double discount. >_>;;

Heh, I guess I shouldn't complain though....work is good, pay is nice. This is actually my second job and I was only supposed to be a kiosk bitch seasonal help. XD;; Imagine my surprise when I get pulled to the side and told I'm staying... *_* Geeks love books, so it goes without saying that this has been a life long dream - doesn't matter that I'm 18, my dream's done. You go be an astronaut! I got quality reading material and an employee discount.
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I have also been in the situation where I have had to try to explain to a disbleiving customer that, really, authors do occasionally appear on those shoes to pimp a book that is not even released yet. That thought just is beyond their comprehension. If they saw it talked about IT MUST BE RELEASED!

Conversly, a book is NEVER mentioned on a talk show if it is more then a month old. Nope, never. *sigh*
Worst situation ever. And yet? Quite amusing to deal with at times.
Hahaha, nice.

Welcome aboard. I got hired on as seasonal a few years ago and kept on, too. As long as you have a good manager and coworkers, it's a good job. You'll get used to the customers. So very few people seem to know what they're looking for....
Thank you! ^_^ My manager and the asst. manager are very nice people, as well as many of the permanent co-workers. One seems to have...mood swings often. xD;; One minute she's warm and easily approachable, the other minute it's like we (me and the other seasonal workers) are stealing her air. But yeah, generally a good place to work at.

As for getting used to the customers, no matter what occurs I always feel like a bit of an idiot for not knowing what they're looking for. XD But since I was kept on, I guess I'm doing something right. I guess the feeling will die down after a while...

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xD I'm 18. It's technically my first job other than babysitting, the laundromat thing that caused an asthma attack 4 hours in and eBay. Any pay is nice.


That reminds me of yesterday's shift. We hold books for people for three days and some girl asked for a book to be held about a week ago. She comes in, we look and then ask when she had it held. She tells us sometime last week and then, this is just awesome, she leans in looking totally stoned and goes "Reallllly?". No, we're messing with you. Turn around while we pull it outta the usual place!

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Completely true from what I've seen. The ones that do come back, however, usually never want just that book. Which isn't generally a bad thing because, hey, sales! -- unless they want you to look up every other book the author has written or part of a title like "night" or "war". Then again, that occurs frequently without us holding something for them... *ponder*

Thanks! It's from that fan made "I did it with a Mac!" commercial. xD I love your icon, too. My brother is a total Muppets fanatic. He can even tell you every guest star to appear on the show.
Apparently we had a customer tell the manager and another bookseller that they "didn't know what they were doing". The lady came in, not sure of the title, said it might be one thing and asked if we had it. When the manager couldn't find it or anything similar on Bordersstores.com, he said she probably had the title wrong. That's when she said THEY didn't know what they were doing.
Oh, those people are just the nicest! [/sarcasm]