How's the HP#7 pre-order going for you?
Here, it's "When's the new Harry Potter book coming out again?" at least twenty-times a day.
No one bothers to look at the nice little date sticker. T_T Poor neglected sticker.
I...sometimes wonder about our customers. Really wonder. Worry sometimes, too...
Are large yellow signs not enough to tell people the price and/or sales going on? Do they need to be neon green? Rainbow with Jesus fishies? I'm pretty sure people would notice them then...
Raise your hand here if you've had a customer call, begin to describe a book, sans title, and then ask for your manager because you're 'too new' since you have no clue as to what book she was looking for other than she saw it on a TV show and thought it looked interesting.
Can't be that interesting if you can't at least remember the title...saying it has a picture of fudge in it and it's by Rachel Ray doesn't do crap other than tell me it's in the cooking section and Miss Ray likes fudge. Upside, my co-worker didn't know the book either. xD
The above statement also goes to the fact if you've ever had a customer come in/call saying "I don't know the title, but I saw it on -insert show here-! Do you have it? It's new/old!".
Uhh....I watch shows that involve mind rotting violence and that ain't happening on Oprah.
Kiosk workers are not your complimentary mall babysitters!
We are not going to watch your kids while you duck into a random store. Not even if you ask us.
Coincidentally, if your kid takes our merchandise without paying, then you should chase them down instead of informing us and then continue to read the back of a calendar while we run after the brats.
We will sell your kids for slave labor and/or to a zoo as emergency food substitute.
Teach 'em some respect, you jerks!
It's January and we're fed up. Next time we call security and perhaps child services.
A random employee whom was taught better.
Last Venty Rant thing: I'm all for people using their discounts. Totally for it. Just. Not. All. At. Once... *dead*
Are you really so cheap as to use five different things at once?! It costs less than twenty-bucks! I'm the kind of person whom takes the time to make sure everything is entered correctly and some customers take offense to that when I'm trying to arrange everything for the best discount and so I don't have to void things afterwards for not being able to do a double discount. >_>;;
Heh, I guess I shouldn't complain though....work is good, pay is nice. This is actually my second job and I was only supposed to be
a kiosk bitch seasonal help. XD;; Imagine my surprise when I get pulled to the side and told I'm staying... *_* Geeks love books, so it goes without saying that this has been a life long dream - doesn't matter that I'm 18, my dream's done. You go be an astronaut! I got quality reading material and an employee discount.
Let me tell you how you can save some money. Inventory control.
Its not even Thanksgiving, and we are already too full with stock. As in, boxing up stock and storing it off site too full. As in the fire marshal has already written us up too full. For every single box we put out last night, we have to box up a full box of overstock.
You have sent us more copies of the Marley and Me Christmas hardcover then what we sold all year, when people are asking for it in paperback.
We have a total of 70 copies of Egyptology, Wizardology and Dragonology, all which have been out for a Christmas season or more. But we only have in 2 copies of Piratology and we have a waiting list of people who want it.
We have a cookbook going at 50% off on black Friday with 4 copies in stock. Yet you sent us 40 copies of Everyday Italian, which has been out for almost 18 months already. Apparently, you felt the 20 copies we already had was not sufficient, despite the fact we haven’t sold any copies at all in 3 months.
You have restocked us on all the books in the George RR Martin series, except for the newest, Feast of Crows, of which we sell at least 3 copies of a week.
Oh, and the dictionaries. Why, in bloody hell, do you think that we need more dictionaries then my undergraduate library that serves 17,000 students would even dream of owning?
Or Nora Roberts. As of last night we had no less then 6 overhead bays of NOTHING but Nora Roberts. That is just fucking insane. There is no other way to put it.
And what else….Thomas Friedman. Oh, that ass. No one is buying his “new revised” book either. People ask for it because they think it is out in paperback. They put it back as soon as they find out it is still in hardcover. Stop sending it to us. Its choking us. We have 40 copies and we have sold 1 copy in 6 months. Every month when we scan we would offer virgin sacrifices in hopes the gun would make happy beeps. We don’t want anymore. We will start using it to prop up the copies of Marley and Me that we have so that we can make decorative displays for the fire marshal to sit on when she comes write our reports and tickets.
Now I will assume some of these books are selling somewhere, or else the company would not be buying them. But they are not selling here. Send them to the stores that are and send us the things we need. Bonus: We will save even more money but cutting down on our ever escalating SPO and return costs!
It is not funny to hold out your keychain card and then move it around, trying to avoid the scanner.
This is not a game, and you will not win points by refusing to let me hit your card.
And yes, I do realize my scanner produces a little red beam, but this does not make it a weapon of any sort.
Now, really. Grow up and stop acting like a two year old. Thank you.
So last night, we had a man in his 20's in the bookstore who was determined to prove his intelligence by trying question us on how many "cool" authors we have read (the only authors he knew were Phllip Dick and Hunter Thompson).
Then he told me that some "old guy" told him that he should read a book called "...something 1914. Maybe a month?"
Me: That would be August 1914, about the Battle of Tannenburg, which some say is part of the early beginnings of WWI. *looks up on the computer* Oh, and its by Solzhenitsyn, and its suppose to be quite good.
Him: Have you read it?
Me: No, but I did read another book by him that was very well written and memorable, called One Day in the Life of Ivan....
Him: *interrupts* What was that one about?
Me: It follows a man for a day who is sentenced to one of the Soviet gulags.
Him: Whats that?
Me: It was Soviet prison camp, used for both political dissenters and criminals.
Him: No, that can't be right - they didn't have prison camps!
OMFG are we getting paid today or not?
I'm leaving this community. It's been great and I loved my job at Waldenbooks, and I met some great people.
I got canned. After all of the bending over backwards I did, I was sacked.
Let this be a lesson. Don't let anyone use their discont for their families and certainly don't implicate yourself by signing the slip.
I've had this come up twice and the first time I didn't think we could do it, but I don't know...
A while back a man came in with a green Borders corporate card (I think it's the equivilant of a corporate WISE account). I tried everything I could think of to make the discount card work, to no avail. My biggest problem was that the card has more numbers that a the computer will let me use when ringing up a corporate sale.
Does Waldenbooks accept these Borders corporate cards? No one I worked with has seen this situation come up and we all thought there was no way.
However, today a very rude Russian gentleman said to me "don't just stand there and lie to me that you can't do it. Last time I was here someone put stuff into the computer and it worked just fine!"
Besides the fact that he pissed me off by telling me I was lying to him, I was very frustrated because he seemed like he was in a huge hurry and wanted his dollar something discount, so I gave him a cranky customer discount and sent him on his way.
But, I'm still wondering, can we use those cards?
What's going on with this new dress code? I'm confused because in her messages, the DM said, "I hate this, but it looks like nice jeans are ok" yet I'm hearing from other people that it's more of a professional appearance, yet eInfo said that they wanted to keep the casual atmosphere of the store.
Um, what have you all heard?
How does everyone feel about the new pay periods starting June 22 to match up with Borders?
I always thought it was odd that we got paid every week, every 2 weeks makes more sense to me.
Any other ideas/comments?
I replied to one of you a week ago about my store (#1831) closing. I was under the impression that all the fixtures were being divvied up amongst other local Waldenbooks, or at least that's what I was told.
However, I was browsing eBay tonight and came across this:
This is unmistakably my store. I can look at each one of those photos and tell you which section it is in my store. In fact, I can identify the two people standing behind the cashwrap in one photo, and I can also identify the person whose arm is in another photo.
What I want to know is, is this NORMAL? Why were we told everything had been picked over by other managers if it was just going to be sold on eBay?
Color me shocked, angry, confused, and...completely indescribable at this moment.
Finally heard from the SM, she said the fixtures had been sold to another company and so they could do what they wanted with them. She was the one who took the photos, but she didn't know they were going to be put on eBay.
Sounds like mananath had the closest guess.
I still feel violated by all this...my store had so much personal meaning to me, and now it's being disassembled and auctioned off to the highest bidders. Ouch. All the same, if I have the opportunity tomorrow, I want to go see what's left...heck, I may get myself new Waldenfurniture or something.
x-posted to iworkforborders community.
Hey everyone, I'm trying to work on a report for a class and I'm writing about the converstion of Waldenbooks to Borders Express.
Who here has experienced it? What happened? What new things did you get? How long did it take? Did things go according to plan? Etc. Also, if anyone has any pictures to share with your stories, I'd appreciate it.
If you search "Waldenbooks" in google enough, you can find the pages that have our printable coupons on them. I find that kind of funny.
So it's official.....our store (WB 0669) will be closing sometime in the near future. For those who don't remember, borders is building a store physically inside the mall. It's projected to open in october.
The DM for borders is coming to our store on thursday to talk employment with us. I don't know if i want to transfer there or not. I'm hoping that a year of being the sb/keyholder will get me somewhere that pays more than 7.25/hr....
So has anyone ever been through a store closing process before? I really have no idea what happens.....whether the books go on discount or what. Let me know if you have any input or if you have gone through this before.
Sooo today I was bored at work and went thru all the marketing and signage and tossed anything that doesn't have the current red and yellow colored themes. There was so much crap. The lovely clouds from last spring and summer, the gray snowflakes from holiday 04, and all the hideous plain gray signage we've used ever since. I remember reading in some broadcast that we were allowed to toss any gray signage, so i figured i could toss anything from before that :). I hope my managers won't get ticked at me. I'm sick and tired of having to go thru all that crap whenever i'm trying to find a sign.
How long do you guys keep your signs? Have a good week!
Our DM hired some guy through the website and shipped him off to our store. He used to be a go getter, but now he's lazy and won't listen and do what I ask of him (ie straightening while I start closing, or just shelving). Today I found a major boo-boo. He actually moved the Ladies Detective Agency (the whole section!) out of mystery and in to fiction.
Dear Waldenbooks HQ;
The inventory system that you swore would be working perfectly by Christmas still sucks beyond anything I have ever witnessed in a retail environment.
You keep telling us to be patient, but its getting really hard when the system costs us sales on a regular basis. Just here are some examples:
1. We sold out of every copy of Mary, Mary three days after its release. We finally got more copies in at the end of January.
2. Ditto with Nicholas Sparks.
3. You told us we could not return any copies of Team of Rivals, since we only had 5. I pulled 31 copies and sent them back, now we have 5, thank you.
4. Our "Read to Myself" section we begged to have replenished since November. We ran out of.every.harry.potter.book by early December. By the time you started to replenish us this week, our shelves were literally more then half empty. Meanwhile, that section slipped from 2nd to 15th in overall departmental sales.
5. You sent us so much bargin, not only did we have to store some in our temp stores, but we actually got written up with fire code violations, since we had no place to store it. We then had to waste time and money sending the bargin back out stores that needed anything at all to fill their shelves.
6. You are confusing the hell out of new employees, who do the correct thing and check books in the computer before shelving them. The problem? In no circumstances does James Patterson belong in graphic novels, or Neil Gaimen in history.
Its bad enough that I would LOVE to come out there to MI and explain simple concepts such as "authority control" to you guys, but do I need to also come out beat you with a wet herring so that you guys can fix this damn thing once and for all?
Apparently, due to all the controversy and the London lawsuit, the paperback edition of the Da Vinci Code is being pushed back again. This time to coicide better with the movie. Surprise, Surprise.
At least, this is what I heard from the Helena store, but I can't find any evidence on amazon or online. Has anyone heard the latest, or should I continue to possibly lie to customers?
Okay, aparently our DM came yesterday...and it was not good. Ok, when is it ever good? I'm not sure if it's a management issue or an issue with the DM being insane. How many of you have had a really decent DM visit?
Also, I got to work today and was told that we're basically sending all of the overstock back or stripping covers. What is this all about? I've never seen it done before and am so confused....
Oh sometimes I wonder why I went into Waldenbooks on that fateful May day...